Selected case studies:
democratizing tax filing
Led user research for new tax scope added to the free, now open-source IRS filing system used by 300k taxpayers in 2025.
trauma-responsive forms for veterans
Partnered with the VA to redesign a form for Veterans to claim disability compensation for PTSD and other mental health conditions.
increasing transparency in healthcare
Led service design with providers, patients, and SMEs to help CMS fulfill the No Surprises Act to increase transparency and protect patients from surprise medical bills.
small space living
Led an immersive field research sprint with urban residents living in tiny apartments to inform new affordable housing offerings.
innovation development plan
Contributed a chapter to the four-volume print and digital master plan for a Toronto neighborhood, culminating 18 months of public outreach. Coordinated with partner architects, climate scientists, policymakers, and editorial team.
a day in the life of a neighborhood
Coordinated the design, animation, and installation of a multimedia experience exploring a day in the life of a future Toronto neighborhood.
